Work With the Star Matrix to Prepare For Your Interview. About a week before your interview, print out the STAR Matrix or work on screen. Go through the example questions on the left side of the grid and fill out a situation, task, action, and a result from your history. Don't think of your answers as a script. Today I’m giving my two cents with this list of the 21 best productivity tools to make better use of your brief time here on this majestic earth. Feel free to save time and scan for what interests you – I won’t be offended. 21 Productivity Tools to Turn You Into a Time Lord. This Star is part of a family of Outcomes Star tools. Each tool includes a Star Chart, User Guide or Quiz and guidance on implementation and some have visual and other resources. For other versions of the Outcomes Star, good practice. Rid Your Desktop of Clutter with This Simple Trio of Icons – A little trick that has been keeping my desktop clean for years now. ShortLib – Collection of hundreds of shortcuts for Windows, Mac and Linux. The Bullet Journal – A pen and paper method that turns a simple notebook into a highly efficient productivity tool. Get personal productivity insights as you work Receive AI-powered suggestions in Outlook from MyAnalytics to help you set aside focus time before your week fills up with meetings, stay on top of tasks and emails, and follow up with important people.
-->Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Introduction
The Dynamics 365 Productivity Tools app provides capabilities that help users perform day-to-day operations in a fast, efficient, and process-compliant manner and deliver value to customers.
Note
The productivity pane and productivity tools are not available in Omnichannel for Customer Service on Unified Service Desk.
Challenges
In the customer service industry, agents are expected to handle a large volume of customer issues and resolve them quickly with high customer satisfaction value while adhering to the process standards.
Whilst there are challenges such as:
- Too many clicks to perform actions, such as open, fill, and save forms.
- Repetitive or monotonous tasks, such as greet a customer, verify a customer, send acknowledgment mail, and take notes.
- Human errors introduced during copy paste of data across different pages.
- Process adherence and compliance that are specific to the contact center business organizations.
- Lack of real-time insights to the customer, knowledge articles, and other relevant needs based on the context of the interaction.
The Dynamics 365 Productivity Tools app contains the following functionality to help address these challenges, aiding users to perform day-to-day operations in a fast, efficient, and process-compliant manner.
Macros
With macros, agents can perform repetitive, monotonous tasks—Open model-driven app forms, pre-populate fields with the details, send an email to a customer, take notes, and much more—all in a single click. A macro is a set of sequential actions that tells the system how to complete a task. When an agent runs a macro, the system performs each action and this helps save time and accommodate agents to handle more customer issues. Also, macros provide preciseness, clarity, and consistency to the tasks that agents perform.
Agent scripts
Agent scripts provide guidance to agents about what to do when they get a customer issue. The scripts ensure that only accurate, company-endorsed information is being shared, while also safeguarding the organization in regard to legal-compliance issues. Agent scripts help organizations to be unified, accurate, and effective while being quick and efficient in handling customers.
Smart assist
Smart assist is an intelligent assistant that provides real-time recommendations to agents, helping them take actions while interacting with customers. It allows organizations to build a custom bot and plug-in real-time to their environment. Also, organizations can develop relevant recommendations such as knowledge articles, similar cases, and next-best steps using Microsoft Adaptive cards. These recommendation cards are displayed on the agent user interface based on the context of the current conversation.
The smart assist feature can be enabled across all channels like Chat for Dynamics 365 Customer Service, SMS, and Facebook, except entity records, making it a consistent experience for agents.
Agent guidance in productivity pane
The productivity pane, when enabled, displays the agent guidance control that shows the agent scripts, smart-assist cards, and knowledge search.
To learn more, see Enable the productivity pane to provide guidance to agents.
See also
Macros
Agent scripts
Agent scripts
Note
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In Bazi, there is a way to check whether you will have an affinity in romance or love. To start with, you need to check whether you have the Peach Blossom (PB) star in your destiny chart. How do you check whether you have any PB star in your Bazi Chart? Please print your Bazi Chart here.
PB star refers to the ability or power to attract another person usually of the opposite sex. It is a romance star or likability star that makes us attractive to people. A person with PB star will easily attract attention and has a way with people. PB star does not necessarily mean good looks as it can also be your magnetic personality that attracts and draws people to you. It is important to have this star in your Bazi Chart as more people will be attracted to you as they will find you likable. Please read my blog on “Month of love”
Sometimes life is not fair to some of us as we may not have the PB stars in our Bazi Chart. Generally speaking, people with PB stars will get more opportunities as they tend to get more boyfriends, girlfriends, sales, promotions, and other good things in life compared to those who do not have them. However, if you do not have the PB star, please do not despair or give up yet as the good news is that you can always use Fengshui to create or activate your PB star if you do not have it in your Bazi Chart.
Let us look at the Bazi Chart of Mary. Her PB star is Rat. However, based on her Bazi Chart below, there is no Rat sign in her chart. She can use Fengshui to create or activate her PB star of Rat in her house. How?
Bazi Chart of Mary
She needs to find out where is the Rat location in her house as her PB star is Rat. She needs the floor plan of her house and 24 Mountain Ring. She needs to locate the room or sector of her house where the Peach Blossom of Rat resides. Assuming her house faces South West 1 direction, Rat is located in the North 2 sector of her house based on the 24-Mountain Ring and her floor plan as shown below. To activate her PB star, she can sleep in the North 2 or the Rat sector of her main bedroom.
Floor plan of house with 24-Mountain Ring superimposed on it
Therapy Productivity Tool
Let us look at another example. Jane’s Peach Blossom star is Rooster but it is not in her Bazi Chart.
Mendeley word plugin mac. She wants to find out where is the Rooster sector in her house. Assuming her house faces West 1 direction, based on her floor plan and 24-Mountain Ring, she found out that the Rooster sector in her house is located in the West 2 sector which is her living room as shown below. She can place a vase with clear water, a calm water feature, or a water plant water-based plants, such as water lilies in an urn in the West 2 sector to activate the Peach Blossom star. Please also read the blog on “A lady with too many Peach Blossom stars”.
Floor plan of house with 24-Mountain Ring superimposed on it
In conclusion, there are 2 ways to activate the Peach Blossom star sector-
Star My Productivity Tools App
- to sleep or put yourself in the sector
- place water feature in the sector except for the bedroom
Please note that it is not advisable to place any water feature in the bedroom as water has active energy which may affect your sleep and health as the bedroom is a place for resting and sleeping.
You can consult me on Bazi and Fengshui by finding out what your chart means.
Work Productivity Tools
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